Frequently Asked Questions

Animal Control

The Waterville Police Department employs an Animal Control Officer (ACO) to handle designated animal problems in the City of Waterville. To contact the ACO, call the Waterville Communications Center at 207-680-4700 and describe the nature of the problem. The dispatcher will ask your name, telephone number, and address and then page the ACO on your behalf. The ACO will then contact you directly and make arrangements with you regarding the issue. The Communications Center also answers for the ACO in Winslow, Oakland, and Clinton.

To obtain a copy of a police report (incident or accident), contact the Records Office at 207-680-4700 during daytime business hours (Monday through Friday 8 am to 4 pm). Report Fee: $7.

Incident Report Request

It is the policy of the Waterville Police Department, in accordance with the Maine Freedom of Access Law, to provide public access to public records of the Waterville Police Department. If you wish to obtain an incident report, please visit the police department at 10 Colby Street to request a Freedom of Access to Records Request form or you may download the form here and bring it to the police department.

Accident Report Request

You may visit BuyCrash to purchase and receive your accident report online or call the police department at 207-680-4700 and speak with the records clerk.

When requesting an accident report

You may need to allow two to five business days for the officer to complete the report and approval for submission to the State of Maine. If you need information from the report for your insurance company in order to obtain a rental car or medical care, please call the Records Office. You do not need to fill out the Freedom of Access Records Request if you are requesting an accident report and you are one of the involved parties.

The Waterville Police Department offers premise checks for vacant residences upon request. If you are planning on leaving your residence for an extended period of time (vacation, etc.), you may request a premise check. Premise Check Forms can be picked up at the Police Department completed, and returned to the police department. The form asks for the dates of vacancy as well as general information to assist the patrol officers in their duties.

Please Note the Following Update as of March 17 2020 and Until Further Notice

To request to rescind a parking ticket, please either mail the request to Waterville Police Department 10 Colby Street, Waterville ME 04901, or email all information to Email Waterville Police Department

The City of Waterville currently has a winter parking ban which runs from December 1st through April 30th. Vehicles may not be parked in any public way from midnight to 6 am. Parking is now permitted overnight in the Concourse year-round where designated except when it is actively snowing or prohibited by signs indicating snow removal. Other prohibited parking locations include sidewalks, in front of driveways, in front of fire hydrants, and other locations restricted by signs and/or a yellow curb.

To pay a parking ticket received in the City of Waterville

Make the check or money order payable to the City of Waterville. You may either pay the ticket in person at City Hall's Finance Department or mail the payment to City Hall Attn: Finance Department 1 Common Street Waterville, ME 04901

To request to rescind a parking ticket received in the City of Waterville

If you received a parking ticket in the City of Waterville and have questions about it or wish to contest the parking ticket, you may request a form to rescind the ticket, which may be obtained at the Police Department.

The police department takes fingerprints for walk-ins during regular daytime business hours when the booking room is available. There is a $5 charge for residents and non-Waterville residents, which must be paid to the police department prior to being fingerprinted.

Note: You must bring with you a government-issued picture ID (passport, driver's license, military ID, etc).